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Frequently asked questions

Frequently asked questions

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Do you have questions about Selected Jewels or the jewellery you can find here? Maybe your question is among the answers of the frequently asked questions! Can't find the answer there either? Then contact our customer service.

What is 925 sterling silver?

All Selected Jewels jewellery is made from 925 sterling silver. But what does that mean exactly? The number 925 stands for the amount of silver in the jewellery. All jewellery consists of a certain composition of different metals, or an alloy. 925 stands for an alloy of 92,5% silver. The other percentage (7.5%) consists of another metal. In most cases this is copper. This is added to the jewellery because pure silver is very soft and pliable. This would cause the jewellery to scratch or even break down quickly. By adding another metal you avoid as it were the bad characteristics of silver. 

How do I maintain my silver jewellery?

Unfortunately it's not possible to prevent silver jewellery from becoming dull and less shiny through wear. This is a natural process and fortunately not harmful for your silver jewellery. By polishing your silver jewellery once in a while you can prevent this from happening and make your jewellery shine again. The best way to polish is with a silver polishing cloth. You can find this in our cleaning set. You can also get your jewellery clean by using washing up liquid or green soap. Make sure there are no chemicals in the soap. 

What if a product is no longer in stock?

When a product is out of stock, you can leave your e-mail address with the product concerned. As soon as the product becomes available again, you will be the first to know! How long this will take differs per product. Note: by leaving your e-mail address, you also automatically sign up for our newsletter. 

Can I still return a product?

If you are not satisfied with your new product, it is possible to return it. For all products, there is a 30-day cooling-off period, which starts on the day you receive the last product of your order. Read more about returning products here

What is the delivery time of my order?

Orders are shipped via DHL or FedEx. Check here the expected delivery time of your order. 

Ordered before 23:30
delivered within 5 business days
Free shipping*
from €50
30 days
return policy

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